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Customer Service for Dummies: : "Customer Service For Dummies," Third Edition integrates the unbeatable information from Customer Service For Dummies and Online Customer Service For Dummies to form an all-in-one guide to customer loyalty for large and small businesses alike. The book covers the fundamentals of service selling and presents up-to-date advice on such fundamentals as help desks, call centers, and IT departments. Plus, it shows readers how to take stock of their customer service strengths and weaknesses, create useful customer surveys, and learn from the successes and failures of businesses just like theirs. Karen Leland and Keith Bailey (Sausalito, CA) are cofounders of Sterling Consulting Group, an international consulting firm specializing in quality service consulting and training for such clients as Oracle, IBM, Avis, and Lucent.

Media Training 101 by Sally Stewart, ISBN 0471271551 : Written by a seasoned journalist and public relations professional, "Media Training 101 is your essential guide to handling the news media. A former USA Today reporter and consultant to major companies, Sally Stewart leads you through every step in developing a communications blueprint and a strategic public relations plan to support it. She shows you how to communicate effectively with the media in any given circumstance and how to control the way your company is portrayed in the media. Each chapter includes vignettes, anecdotes, and real-life case studies that help you know what to expect.

Start and Run a Money Making Bar by Bruce Fier, ISBN 0830642463 : Written by an owner and consultant, this book provides a step-by-step course in bar business ownership, management, and operation. It explains how to research the market and location, get a loan, design the space, purchase, keep the books, advertise, and hire and train. It also talks about food service, entertainment, regulations, ownership structures, how to promote and advertise the business, and other topics.

Crunch:Pick Your Spot Pilates (Full Frame) : 3 Targeted 10-Minute Workouts For Your: Belly - Butt - Thighs: Welcome to "Crunch" Fitness! Change your body in 10 minutes? It is possible. "Pick Your Spot Pilates" targets your favorite body parts to train: the belly, butt and thighs, with three l0-minute workouts. We've made every minute count with classic Pilates mat exercises to tone, firm, and re-shape your body. Gentle yet challenging, and easy-to-follow, Pilates focuses on precise breathing techniques to get in touch with your body's core so you can sculpt without bulk, creating sleek abs, leaner legs, and a bikini butt. Do one program at a time or all three in a row. These mini-workouts are completely self-contained including a warm-up, a fabulous workout, and cool-down all in 10 minutes! If you're time-crunched and need to squeeze in your workouts, this program is for you. You'll be surprised how many l0-minute spots you can find in your day! For all fitness levels. A mat or rug and bare feet are highly recommended. "The Crunch Philosophy: The Crunch Fitness Program" welcomes people from all walks of life regardless of shape, size o...

The Truth about Medium: Extraordinary Experiments with the Real Allison DuBois of NBC's Medium and Other Remarkable Psychics : Every Monday night millions of Americans tune into Medium, NBC's new hit drama featuring Allison DuBois, an ordinary woman who helps police solve baffling crimes through her ability to communicate with the dead. What most don?t know is that this fictional character is based on a true-life medium named Allison DuBois, who is a consultant to the show. For the past four years, DuBois has been the subject of rigorous scientific experiments conducted at the University of Arizona by Harvard-trained psychologist Gary Schwartz. The Truth about Medium chronicles many of those experiments as well as the real-life cases Allison has worked on and reveals hard laboratory evidence that psychic ability and mediumship are real.

Sidekick : Mild-mannered computer consultant Norman Neale has two great loves in this cruel world: Comic books and his office's effervescent main receptionist, Andrea Hicks. Norman spends his days dreaming of Andrea from the isolation of his cubicle and his nights dreaming of fighting crime from the solitude of his apartment. Then one fateful day Norman discovers that a fellow co-worker, Victor Ventura, a swaggering, pretty-boy salesman, has slight telekinetic abilities beyond his understanding. After discussing his mind-blowing discovery with his only friend Chuck, a know-it-all comic book store owner, Norman comes to the outlandish conclusion that he should train Victor to become a real-life superhero by helping him refine and expand his extraordinary ability. Norman envisions an exciting new future for himself battling the city's criminal elements as Victor's faithful sidekick. But as Victor grows in power Norman is faced with the heartbreaking realization that not all people with extraordinary abilities are meant to be heroes. Outtakes, Deleted Scenes, Director Commentary, Interviews.